• OrdersAndReturns

Orders & Returns

Orders

How can I place my order?

In order to offer you the very best possible prices, all our ordering is via our Online Shopper.

Simply choose your goods, select sizes/colours/quantities (where required) and click the ‘Add to Cart’ button. Once you have completed your shopping, click the ‘View Cart’ button so you can view the total items you are about to purchase before Proceeding to Checkout. You can revise your order or continue shopping before finalising your order at Checkout.

Please choose carefully as some of the products are of a personal nature and may not be returnable – please refer to our Conditions of Sale for our Refund Policy.

What payment methods do you accept?

We currently accept Visa Card, MasterCard and PayPal. You do not need an account with PayPal to pay with this method.

Only For Pleasure does not levy a surcharge on payments made by Credit Card.

What payment methods do you not accept?

We cannot accept direct deposit or payment by cheque – please use PayPal in these cases. In order to maintain our low prices we are unable to offer Lay-by terms.

How can I be sure my details are safe?

Once you have proceeded to Checkout you will be transferred to our Secure Server (SSL128 Bit Encryption) to finalise your payment. The locked padlock in the bottom right hand side of your screen is your guarantee that the information you are providing cannot be seen by anyone else.

Can I come & see the goods before I purchase them?

We are an On-line store only. This is so we can offer you the best possible value for money by keeping our overheads low. Due to the personal nature of some of our products we believe by offering our products On-line we are able to protect your privacy and make your purchase a comfortable experience. We have endeavoured to provide you with as much information as possible in our On-line Shopper but should you have any questions please email us at enquiries@onlyforpleasure.com.au or phone us on 1300 809 662.

How will my order be sent to me?

We use either Australia Post or Startrack Express for all our deliveries. Please consider where you will be during business hours as this is when our deliveries occur. Startrack Express will only leave your order without you signing for it if you have left instructions in the Delivery Instruction Box at Checkout.

How long will my order take to get to me?

This will depend on where you live. In all cases we will endeavour to have your Order delivered by the fastest possible method. Most orders are despatched within 48 hours, however this maybe slightly longer in peak times.

Returns

Can I send the goods back if I change my mind?

As service is a priority to us at Only For Pleasure we will accept returns in certain circumstances, however you will be responsible for the Freight to return any item to us, unless the product supplied is faulty or was supplied in error. Items must be returned in clean, original condition with all tags in place and packaging unopened.

Please contact us to obtain a Returns Authorisation prior to returning any goods. Our Contact Details are: enquiries@onlyforpleasure.com.au or Phone 1300 809 662.

We will gladly refund your purchase if the product supplied is faulty and we are unable to repair or find a replacement. Any refund we provide will be made using the same payment method as used to purchase the goods.

Goods damaged in transit or due to faulty manufacture should be returned for inspection. Please contact us to obtain a Returns Authorisation prior to returning any goods. Where possible, please provide us with photographs showing any problems or faults with the product. Replacement goods cannot be sent until we have received the returned goods. Goods returned via C.O.D. will not be accepted. We will refund any postage costs incurred in returning faulty goods, or provide you with a Reply Paid address which will not require you to pay any postage costs.

Our Returns Policy conforms with the regulations of the Office of Fair Trading, Queensland Government. See their website for further information Fair Trade Law